Shipment processing time

  • Cut-off for daily despatch is 10:30am for full crates and 11:30am for split crates. The delivery takes 3-5 working days (Monday-Friday, between 8:00 am to 5:30 pm) once the order is paid (cleared funds). Ensure that you have provided your correct mobile number as the delivery company will contact you to book the delivery date. 

Shipping Rates 

  • All prices include VAT and delivery to most UK areas – See below postcodes that are outside delivery areas. Please call our office at 01908 46 46 56 for the surcharge applicable. This can vary considerably so you must contact our office first before making your purchase.

AB, BT, DD, DG, EH, FK, G, GY, HS, IM, IV, JE, KA, KW, KY, ML, PA, PH, PO30-41, TD, AND ZE

* We are not currently able to service orders to Ireland, sorry for the inconvenience. 

Shipping / Delivery method


    Wood Cladding Orders

    Delivery Failure

    • Customers must ensure that the delivery point for unloading is suitable for a tail-lift, manual pump truck method of delivery. The pump truck can only move a short distance on a solid and level surface. It cannot be moved on soft surfaces like sand, grass, gravel, etc.
    • By entering a sale on our website, we encouraged our customers to ensure that these terms are understood. If costs are incurred because the delivery company cannot carry out their delivery, then the customer will bear these costs. In this case, it would be all costs for outward and return delivery in addition to applicable restocking charges that may apply.
    • Please also note that failure to be at the site on a day that has been prebooked for delivery could incur a redelivery charge of £60 per crate or pallet and upwards. The delivery company imposes this charge, and we pass these charges on at cost.
    • If in any doubt about these terms, please call our customer services team BEFORE placing your order online.

    Local Pickup / Collection:

    • You may also collect from our warehouses in Essex and Milton Keynes. Please contact us first to confirm availability as the stock is sold first-come, first-served basis. 
    • Feel free to check here for more details.


    Returns and Refunds, please check from this link