14-Day Crack Guarantee

If it cracks, we replace it free.

Fit your hearth within 14 days of delivery. If a slab cracks in that time, we replace it free.

Email your photos ➔Or call 01908 46 46 56, Monday to Friday, 8am to 4pm

How it works

  1. Fit your hearth within 14 days of delivery.
  2. If a slab cracks within those 14 days, email sales@blueskystone.com with your order number and photos of the crack and the whole slab.
  3. We replace the slab free.

Email your photos ➔ or call 01908 46 46 56, Monday to Friday, 8am to 4pm.

What's covered

Hearth slabs bought from us.

What's not covered

  • Full crates, coping, paving and samples.
  • Natural riven layer lines and texture on the face of the slab. These are the character of the stone, not cracks.
Natural riven ridges and layer lines across the face of a slate slab
Not a crack: natural riven layer lines and texture.

Arrived damaged?

A slab that is broken or chipped when it arrives is covered by our Damaged Deliveries policy. Report it within 48 hours of delivery and don't fit it.

Questions

When does the 14 days start?

On the day your hearth is delivered.

My hearth cracked after it was fitted. What do I do?

If it was fitted and cracked within 14 days of delivery, email sales@blueskystone.com with your order number and photos of the crack and the whole slab. We replace the slab free.

Are full crates covered?

No. Full crates, coping, paving and samples are not covered by the crack guarantee. A slab that arrives broken is still covered by our Damaged Deliveries policy.

Your statutory rights

This guarantee is in addition to your statutory rights under the Consumer Rights Act 2015. See also Returns and Refunds.