Returns and Refunds

Our returns policy is in addition to your legal rights.

Ordering paving or flooring? Allow 10% to 15% extra for cutting and wastage. This is normal with natural stone.

You can cancel any order before we dispatch it, or before our workshop starts work on it, free of charge.

After delivery, you have 14 days from the day you receive your order to tell us you want to return it, by phone on 01908 46 46 56 or by email to sales@blueskystone.com. You then have a further 14 days to send it back.

• What can come back: stock slabs and full crates.
• Sealed slabs can come back within the same 14 days. The sealing charge is not refunded, because that work has been done.
• What cannot come back: anything cut to your measurements (Cut to Size pieces), because it is made for you. Bags of adhesive, grout and other cement products cannot be returned once opened.
• We do not charge a restocking fee on retail orders.
• Please return items unused and well packed. If an item comes back used or damaged, we may deduct for the loss in value.

Your refund

• We refund the price you paid for the returned items and the original delivery charge, up to the cost of our Economy delivery (if you chose Express, we refund the Economy amount).
• We refund within 14 days of receiving the goods back, or of you showing us proof you have sent them, whichever is sooner, to your original payment method.

Sending it back yourself

• You arrange and pay for the return. Slabs travel on a pallet, so a return typically costs about the same as delivery.

Asking us to collect

• We can collect it for you: £78, or £130 for oversized slabs and pallets over 500 kg (England and Wales). The charge is taken off your refund, and we confirm it in writing before we book anything.
• Please have the pallet ready at the kerb, secured, strapped and wrapped as it arrived.

Trade accounts

• Returns of stock items on a trade account carry a 20% restocking fee, plus the return carriage. Cut to Size pieces cannot be returned.

Arrived damaged? If a slab arrives broken, we replace it at our cost. Tell us within 48 hours of delivery, with photos. See our Damaged Deliveries page for exactly what to do.

Cracked after fitting? See our 14-Day Crack Guarantee.

Delivery is kerbside by tail-lift and pump truck, on a hard, level surface. If the haulier can't deliver because the site isn't suitable, the outward and return delivery costs are charged to you. If no one is there on a booked day, any redelivery charge is passed on at cost.

Unsure about access? Call 01908 46 46 56 before you order, or see our Delivery page.